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Create a service oriented culture within HRM that supports the business community’s need for competitiveness, growth and responsiveness.

FIVE YEAR OBJECTIVE

Create a service oriented culture within HRM that supports the business community’s need for competitiveness, growth and responsiveness.

SHORT-TERM ACTIONS (YEARS 1-2)

  1. Consult with business and complete a competitiveness review of municipal service delivery within HRM against benchmark cities. Use the results to streamline the approval process for major projects.

    Lead: HRM
    Business Community Engagement: HIGH

  2. Reposition client facing staff as business navigators within HRM to be a guide/ HRM HIGH advocate for key projects from application to completion (development/start-up/expansion).

    Lead: HRM
    Business Community Engagement: HIGH

  3. Establish a feedback mechanism within HRM for business to provide recommendations for continuous improvement.

    Lead: HRM
    Business Community Engagement: HIGH

MEASUREMENT

  • Construction approval speed
  • Perception of business climate
  • Competitive levels of public investment
  • Competitive business tax burden